The Concept of Communication Between Nurse and Patient in the Catheterization Laboratory

Abstract

BACKGROUND: The nurse working in the catheterization laboratory through his/her physical presence is required to establish the appropriate therapeutic environment to successfully meet the physical and emotional needs of the patient.

PURPOSE: The purpose of this study is to approach the very complex issue of communication of nurses with patients coming through the catheterization laboratory.

METHODS: We studied articles and bibliographic references which have been published in authoritative databases (Pub med, Medscape, Iatrotek, Medline, Scopus, etc).

RESULTS: The results of studies show that people often express the need for support, feedback from nurses, and obtaining information about the upcoming process of diagnostic or therapeutic intervention. Communication is the most important variable in this patient-relationship. It is exactly this parameter that gives the patient the feeling of receiving care of high quality and which generally increases the overall satisfaction that both parties derive from health services. A good communication contributes to the smooth conduct of any examination and procedure and has a positive impact on health outcomes, and provides satisfaction to the health care professional who influences and is influenced by his relationship with the patient. In any case, knowledge and practical application of appropriate communication strategies are required for this working relationship.

CONCLUSION: Through communication given to the patient it is felt that high quality health care is delivered, which generally increases the overall satisfaction that the patient derives from the health care services. The nurse working in the high technology and rapid response environment of a catheterization laboratory should balance between clinical and psychological support, centering the focus to best possible patient care.